To ensure that you have the proper contact information for whom to contact here at DS Huber Group, below are a few key team members who can assist you with your property management needs. All of our team members can be reached at our main office phone number of 517.507.9993 and/or by email (listed below). If you have left a team member a voicemail and/or email, please allow up to 24 hours for a response. If there is an urgent situation that needs an immediate response during normal business hours and your first contact did not pick up, please contact the main office again and let them know of the urgent situation so they can get someone on the line to assist you promptly.

Kristen Jensen, Association Manager - Kristen@dshubergroup.com  Kristen is your Association Manager and is your main point of contact for all of your needs including accounting, board meetings, and association wide events.

Michelle King, Maintenance Coordinator -  michelle@dshubergroup.com Michelle is your maintenance coordinator and will be able to assist with all maintenance needs for the association.

Rachael Hiveley, Director of Association Management - rachael@dshubergroup.com  Rachael is your Director of Association Management. She is India's direct supervisor and oversees all Association Management services. 

Sara Huber, Director of Operations - operations@dshubergroup.com.  Provides assistance with online portal setup and/or troubleshooting portal issues.

Dale Huber, President - dalehuber@dshubergroup.com. Dale is Rachael’s direct supervisor.

After-Hours Emergency Maintenance - 517.786.1535. Please use this number for after-hours emergencies only, and not for general maintenance items

1. Have a Well-organized Agenda

Put together your agenda ahead of time and ensure you only include items that are Board-related and important. Not every possible topic needs to be discussed

2. Keep it Short and Sweet

Keep discussions on topic and dont let them go in circles. Topics that need more discussion can be tables and different meeting time can be set to discuss the specific topic.

3. Assign time frames for agenda items

Dont let a 10 mon Topic last for an hour. Have someone monitoring the time for each discussion and wrap it up with a vote if needed at the end of the time frame.

4. Limit Co-owner Speaking Time

 Letting co-owners have time to speak is a great way to get their opinions and ideas heard, but the time does need to be limited. 2 min per person is a recommended time frame.

5. Be Clear When Finishing up

Try to give an overview of the topics discusses and review action items so everyone is on the same page! 

Wondering how to submit an Architectural Review? Check out this article on the whole process: https://help.appfolio.com/s/article/Online-Architectural-Review-Requests  Remember to include your plans, and what contractor you will be using as well as any licensing and insurance for your contractor! 

Remember, Architectural Reviews are needed when you want to make changes to your condo that would need Board approval. If you have a maintenance issue, please click the button above that says "Association Service Request" for assistance with maintenance.

Check out the Homeowner Portal Overview where you can learn all about the online portal features and how to use it including requesting maintenance, making payments and seeing your association documents. Visit https://help.appfolio.com/s/article/Online-Portal-Overview-for-Residents

Check out the FAQ Page for the online portal which will explain how to pay with and Echeck, how to pay with a credit or debit card, and how to activate your portal for the first time! Visit https://help.appfolio.com/s/article/FAQs-Tenant-Online-Portal